User support

DSS Nexus FAQs

Quick answers for new users, capture teams, proposal teams, owners, and internal DSS pilot reviewers.

Answers before support tickets.

Use these FAQs to reduce onboarding friction and clarify trust, workflow, privacy, and ROI questions.

Getting Started

Getting Started Questions

What is DSS Nexus?

DSS Nexus is an AI-enabled GovCon growth operating system that helps contractors find better opportunities, make disciplined pursuit decisions, build capture strategies, manage proposal readiness, identify partners, and track business impact.

Who is DSS Nexus built for?

It is built for small and mid-sized government contractors, capture teams, proposal teams, business-development leaders, owners, and advisory teams that need better pursuit discipline and measurable pipeline visibility.

What is the Nexus GovCon Success System (Academy)?

It's an adaptive learning engine, not a static course library. It recommends learning paths based on your readiness score, capability-statement score, open proposal gaps, capture weaknesses, role, and subscription tier — and shows the upgrade path when a recommended track is above your plan. Free sees a preview; Starter unlocks Foundations, Growth team capture, Professional the Proposal Factory training, and Enterprise/Elite admin and private advisory-led paths.

Workflow

Workflow Questions

What should I do first after logging in?

Start in the Command Center, review the executive metrics, then open the Weekly Growth Plan. From there, review the top opportunities, partner recommendations, readiness gaps, and deadlines that need action this week.

How should I use BID, PARTNER, WATCH, and DO NOT BID recommendations?

Use them as decision support. BID means the opportunity appears worth direct pursuit. PARTNER means a subcontractor or teaming path is likely more realistic. WATCH means monitor until more evidence appears. DO NOT BID means preserve capacity unless a major fact changes.

AI Trust

AI Trust Questions

Can I rely on the AI recommendation as a final decision?

No. DSS Nexus provides decision support, not legal, financial, procurement, pricing, compliance, or guaranteed award advice. Human review is required before final bid, pricing, compliance, and submission decisions.

Why do AI outputs show confidence and missing data?

Trust metadata helps users understand what sources and assumptions were used, what is missing, when the output was last reviewed, and where human verification is required.

How do I know an AI answer is trustworthy?

Every Nexus answer carries a source badge, a confidence level, and citations where applicable, and it passes a response-policy check that flags unsupported or absolute claims. For pursuit decisions, the Proof Engine produces an evidence packet — source data, a transparent confidence blend and interval, rationale, risks, alternatives considered, citations with retrieval timestamps, and an audit trail — that you can export to Word. Nexus is decision support, not guaranteed award advice; human review is always advised.

Capture

Capture Questions

How does DSS Nexus help with partnering?

The platform maps target agencies, NAICS, PSC, partner capabilities, relationship strength, fit score, trust signals, and prior teaming history so users can choose realistic prime/subcontractor strategies.

Proposal

Proposal Questions

Does DSS Nexus write the full proposal?

It generates proposal starter assets, summaries, management and technical approach language, compliance matrices, CO questions, and red-team review notes. Final proposal content should be reviewed and approved by qualified humans.

Impact

Impact Questions

How do I prove DSS Nexus is worth the subscription?

Use the Impact Log and ROI Engine to track hours saved, bad-fit bids avoided, partner meetings created, weighted pipeline, revenue won, proposal cost avoided, advisory requests, and subscription ROI.

Privacy

Privacy Questions

Can the public access this internal pilot?

The local internal pilot should be run on localhost only. Production launch requires real authentication, tenant isolation, privacy policy, terms of service, data retention rules, and secure hosting controls.

Pricing

Pricing Questions

What's the difference between Free and the paid tiers?

Free is an evaluation tier, not an ongoing plan: it lets you prove Nexus works (a readiness score, a capability-statement score, a limited number of opportunity searches and AI questions, and a 7-day Morning Brief) but not run a business on it. Starter ($99) is the first true operating tier — unlimited searches and AI, saved opportunities, a basic pipeline, and daily briefs. Growth ($299) adds team capture and the Decision Engine, Professional ($799) adds the Proposal Factory and executive analytics, and Enterprise/Elite add org-wide controls and advisory.

Are Intelligence Reports included or bought separately?

Both. Each paid tier includes a monthly report quota (Starter 1, Growth 5, Professional 10 standard + 2 executive, Enterprise/Elite unlimited), and any report can also be purchased one-time. Free users see report previews only. Annual billing is two months free.

Data & AI

Data & AI Questions

Where does Nexus get its opportunity and market data?

Live opportunity ingestion comes from SAM.gov (with an API key), and market/spend intelligence — obligations, incumbents, recompetes — comes from USAspending, which is live and keyless. Without a SAM key the app runs on seed opportunities plus live USAspending signals. The AI is grounded in this gov data when you ask market questions, and it routes time-sensitive/live questions to connectors instead of answering from static knowledge.

Security

Security Questions

How is my data protected and isolated from other firms?

Sessions are signed (scrypt + HMAC), tenant data is scoped to your organization on the server (a session for one org can't read another's), and roles (owner/admin/member/viewer) gate sensitive actions. Billing is PCI-safe — card data is handled by Stripe, never stored by Nexus. Production hardening still on the roadmap includes Postgres row-level security, a dependency/CVE scan, and a SOC 2 path.