Cancellation
- Cancel any time from Account & Settings. Access continues through the end of the paid term.
- Cancelling stops the next renewal. It does not, by itself, refund the current term.
- We do not require you to call, chat, or email to cancel.
Refunds
- First-time subscribers may request a full refund within 14 days of the initial charge, for any reason.
- Annual plans: if you cancel within 30 days of an automatic renewal and have not materially used the Service in that period, we refund the renewal in full.
- If we materially fail to provide the Service and cannot remedy it within 30 days of written notice, you may terminate and receive a pro-rata refund of prepaid, unused fees.
- Fees are otherwise non-refundable, including for partial periods and for usage-based charges already incurred.
If we change the Terms and you decline
If we materially change the Terms of Service or Privacy Policy and you decline the new version, you may close your account rather than accept. In that case we refund the unused, prepaid remainder of your current term on a pro-rata basis. This is the one circumstance in which we refund a term you have already begun, and it exists so that a change of terms is never a trap.
Declining is presented with the same prominence as accepting. We will not bury it.
Statutory rights outside the United States
Nothing in this policy limits any non-waivable statutory right you have under the law of your country.
The Service is sold to businesses, not consumers. Where mandatory law nonetheless treats you as a consumer - for example the 14-day right of withdrawal under the EU Consumer Rights Directive or the UK Consumer Contracts Regulations, or the guarantees under the Australian Consumer Law that cannot be excluded - those rights apply in full and sit alongside, rather than being replaced by, the refund terms above.
How to request
Email info@dssadvisorygroup.com from the address on the account. We respond within five business days. Approved refunds are returned to the original payment method through Stripe and typically settle within five to ten business days. Refunds are made in the currency of the original charge; we do not reimburse foreign-exchange movement or your bank's fees.